TruTrainer Warranty

Limited Lifetime Warranty

We know that you demand a lot from a product like our premium cycling rollers; and we are fully committed to your satisfaction by supporting them with a limited lifetime warranty.

This limited warranty is a complete and exclusive statement of our obligations to original owners of TruTrainer Premium Cycling Rollers. TruTrainer makes no express or implied warranties including, without limitation, warranty of liability, whether in contact, in tort, under any warranty, in negligence or otherwise, shall not exceed the return of the amount of purchase price paid by the purchaser. Under no circumstances shall TruTrainer be liable for special, indirect, incidental, or consequential damages, including, without limitation, damage to property and other economic loss.
Some states do not allow limitations on how long an implied warranty lasts, or the exclusion of limitation of incidental or consequential damage. The above limitations or exclusions may not apply to your situation. This warranty gives you specific legal rights and you may also have other rights, depending on which state you are in. TruTrainer does not authorize or permit anyone else, including its dealers, to make any other warranties, express or implied, for TruTrainer.

What is Covered

TruTrainer warrants to the original consumer that this TruTrainer Premium Cycling Roller is free from defects in material and workmanship under normal use for the periods set forth below, subject to the limitations and requirements contained herein:

  • Roller frames, shafts, flywheel, end caps and roller tubes for the lifetime of the product.
  • Bearings five (5) years from the date of purchase.
  • Removable platform three (3) years from the date of purchase.
  • Paint finishes, anti-skid surface and decals for one (1) year from the date of purchase.

What is Not Covered

This warranty does not cover normal wear and tear, or normal maintenance items, or any damage, failure, or loss caused by accident, misuse, abuse, neglect, improper assembly, improper maintenance, or use of parts or devices not consistent with the original intent for the product sold, or failure to follow instruction for installation, assembly, or use.
Scratches, dings, or abrasions caused by use or handling are not warranted.

Belts are warranted only by the manufacturer of the item. Any implied warranties in connection with such items are disclaimed.

This warranty does not cover any products made by TruTrainer but branded by another company. Such products bear their own seller’s warranty.

Warranty Void

This product is not intended for use in stunt riding, ramp jumping, acrobatics, or similar activities, or with motors or power-driven vehicles. This warranty is VOID where TruTrainer Premium Cycling Rollers have been used in any of these ways. The user assumes the risk of any personal injuries, damages to, or failures of the products, and any other losses if TruTrainer’s product has been used in any such event.

How Can You Get Service?

Proof of purchase is required to validate protection under the limited warranty. Claims and returns may be made through an authorized TruTrainer Premium Cycling Roller dealer, or directly with us.

For information regarding the nearest dealer, contact us at the address, or use the email form in the footer at the bottom of this page.